Sonos made a public Trello board to trace its damaged app fixes

The Sonos app is damaged, and it has been inflicting not simply clients, but in addition sellers and installers so many issues over the previous few months. Now, it is documenting the app points it has already fastened in a public Trello board that you could view and browse your self. The corporate’s Social & Group supervisor, Keith Nieves, has announced the Trello board on Reddit, describing it as a approach for individuals to maintain up to date about its “progress on the trail to a traditional core app.” Whereas that is the primary time Sonos has taken this strategy, this is not a brand new concept for the tech business: Fortnite maintains a Trello board filled with data on bugs plaguing completely different features of the sport.

Issues with the Sonos app began popping up after the corporate pushed a major app redesign again in April. The refreshed app was speculated to make it simpler to play completely different sorts of content material and was speculated to introduce extra new options. As an alternative, customers found that the applying was missing primary options like the power to set alarms. It was additionally riddled with efficiency and reliability points, akin to those who prevented them from rearranging audio system, saved audio system from working altogether and made it troublesome for them so as to add new units to their house setup.

Sonos CEO Patrick Spence acknowledged that individuals had been experiencing “important issues” with the corporate’s new app in a publish printed in July. He mentioned that Sonos had launched updates that improved the app’s efficiency since Might and laid out a timeline for different fixes, together with enhancing alarm consistency and restoring edit mode for playlists, that are rolling out within the subsequent couple of months.

Nieves is sustaining the Trello board by himself for now, and up to now, it incorporates launch notes from earlier fixes, in addition to an inventory of patches popping out quickly. He mentioned that the playing cards within the board had been sourced from numerous posts and launch notes communications, and he admitted that the board is “not an exhaustive checklist of each merchandise on [Sonos’] inside roadmap, neither is it an entire view of all identified points.” He appeared to be open to collaboration with customers, although, and is asking customers to PM him if they’re experiencing points not famous on a card.

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